Customer relationship
The acceleration of the digitization of the economy, started by the confinements of 2020
dus
of Covid-19 , continues apace.
This requires companies to review the relationship with their customers. They must
in particular to provide more services, and much more responsiveness. But the companies
must above all strengthen the proximity with their customers.
Faced with the digitization of the economy, customer relations must be reinvented. The Covid-19 pandemic has given a sharp boost to the digitization of
the economy. New services have connected businesses to customers, and these
the latter have become accustomed to the immediacy offered by digital technology.
Now, this responsiveness has almost become a prerequisite in many sectors.
activity.
But this change must also be accompanied by an overhaul of the customer relationship. Not to
not get lost in the impersonal, the digitization of the economy requires rethinking the
customer relationship. Omnichannel, responsiveness, technological excellence, site ergonomics
and applications are of course essential.
This paradigm shift explains in particular the success of social selling. more and more
more companies are thus deciding to rely on social networks to sell
products and, above all, providing customer service via instant messaging. But for
to meet these requirements, all customer service and marketing must rethink.
Welcoming a phone call, of a chat or an email is the first image you
give of your business.These first minutes are decisive for your prospects.
A line ringing busy or empty, too long a wait time or a
saturated standard gives a bad experience to your prospects and customers. If the
communication does not succeed, some will directly solicit the competition.
Thanks to a fully mastered technology developed in-house, we can
manage contacts with your customers or prospects on different channels.
Our approach is pragmatic and personalized; we respond to your challenges with effective and innovative solutions. Within our contact centers on a human scale, we have involved teams committed to delivering quality services across all communication channels. Being present everywhere and all the time to respond to the customer has become a priority for lots of companies. From this concern for omnipresence was born multichannel or omnichannel.